Refund policy
Last updated: 6 August 2026. This policy applies to paid Virtunexus Digital programmes confirmed offline after an intake discussion.
Eligibility
Refunds are available for paid course seats when the request meets the timeframe and conditions below. Website pricing is informational; a refund only applies after we have issued an invoice and received payment.
Timeframe
Submit a refund request within 14 days of payment and before you have completed more than two graded modules (or attended more than one live clinic, whichever comes first).
Full refund conditions
A full refund is granted when: (1) the request arrives within the timeframe, (2) access credentials have not been shared outside your organisation, and (3) downloadable workbooks have not been redistributed.
Partial refund conditions
If you have started modules beyond the threshold but a clinic was cancelled by Virtunexus Digital without a reschedule within 30 days, you may receive a partial refund proportional to unused clinic seats.
Non-refundable items
- Custom on-site workshops already delivered.
- Third-party examination or software licence fees paid on your behalf.
- Seats purchased under a discounted Continuity Desk agreement after the first clinic has occurred, except where we cancel remaining sessions.
Refund process
Email contact@virtunexus.digital with subject “Refund request”, your invoice number, and a brief reason. We confirm receipt within two business days.
Processing time
Approved refunds are processed within 15 business days of approval.
Refund method
Funds return via the original payment method when possible. Bank transfers may be used if the original channel is unavailable; you may need to provide account details.
Cancellation by you
You may cancel an upcoming cohort seat and request a transfer to a later cohort once without fee if you notify us at least 7 days before the start date. Later cancellations follow the refund rules above.
Cancellation by us
If Virtunexus Digital cancels a programme, you may choose a full refund or a transfer to a future date.
Exceptions
We may decline refunds where materials were misused, access was shared in breach of the terms, or fraudulent payment activity is suspected. Force majeure events may delay delivery; refunds then follow a case-by-case review.
Contact for refund requests
Email: contact@virtunexus.digital · Phone: 2987 2460 · Address: Street: 1 Caperidge Drive Discovery Bay; City: Islands District; State/province/area: Hong Kong; Country: Hong Kong